Terms & Conditions

The terms and conditions apply to those who have received a quotation from us, have paid for service, and/or have received service from us.

General

1) All fragile items must be secured or removed from the premises prior to cleaning.

2) All clients must provide access to hot water and power.

3) If you will not be home at the time of cleaning, you must provide us with instructions on how we can gain access to your property.

Pricing

1) We reserve the right to amend any estimates that have been provided by our service advisors or booking form. In the case of amendment, the client will be notified before service is rendered.

2) Estimates or charges relating to the first cleaning may not be indicative of the pricing of future appointments. Depending on the condition of the property, future service may be priced higher or lower. Pricing of future appointments will be discussed with the client following initial service and before subsequent appointments.

Payments

1) Unless provided prior to service, payment will be requested on the day of the cleaning.

Promotions

1) Any coupons used on initial booking will not be applied to future appointments.

2) No 'frequency discount' will be applied to a client's initial booking. A frequency discount will only be applied to subsequent bookings provided these bookings follow the schedule (eg. Weekly) indicated on the initial booking.

Complaints and Claims

1) In case of a complaint or claim, we must be notified within 24 hours after completion of the service.

2) Complaints are accepted over the phone and in writing (letter, email or fax).

3) We strive to ensure that each of our clients is satisfied with the value that they've received from our company. Upon receiving a complaint or claim, we will review the situation and work with the client to establish a mutually agreed upon resolution.

Cancellations

1) Cancellations or adjustments to the appointment time can be done up to 24 hours prior to the scheduled date and time of the cleaning without financial penalty.

2) Cancellations or adjustments to the appointment time that take place within 24 hours of the scheduled date and time of the cleaning will require the client to pay the full price of the originally scheduled cleaning.

3) In the event that our cleaners are not able to gain access to the property to perform the cleaning (i.e. keys don't work, turned away, etc.), the client is required to pay the full price of the cleaning.